Frequently asked questions

No, Ayeneeda is a market place where you as a Helper can sign up and offer your services. Any agreement to provide a service is done directly with the client. You are free to define what services you want to offer, how much you want to charge and if, where and when you want to take a job.

You can set how much you want to charge for the job as you want. But you have to charge at least minimum salary in the country where you live. As a Helper you will be responsible to pay taxes, charges and insurances. Make sure you charge enough to be able to pay any such amounts.

For babysitting and pet care, like dog walking, you can charge less than the minimum salary, but you still have to charge at least 75 % of that amount.
We believe competition between Helpers should be fair, and no-one should be tempted to charge less than what would give them a reasonable income even after taxes and other charges.
 

The minimum time for a job is one hour. 

The minimum time in advance a job can be booked is 30 minutes. If you want someone to come faster, request Helpers close to you and contact them after they have accepted your request.
 
Helpers are displayed in order of distance from the place from the job. If you request the first Helper in the list they are likely to offer their services from a place very close to you.
 
For clients it can be important to know that the person coming to help them lives in their neighbourhood and it means they can see which Helpers can get to them fastest. This also gives opportunities for newcomers. You can appear first in a search result even when you are new to Ayeneeda.
 

Most Helpers are great. They will go the extra mile to make you happy with their job. Make sure to read their description. This, and their ratings and recommendations, will help you choose good providers for your job.

You can send a request to as many Helpers as you want. As long as you send the request based on the same search, the requests will be linked and the first Helper to accept will get the job. The requests to the other Helpers will then be cancelled.
 
As a client you can do searches without entering any payment details, but you will have to enter your credit card details to be able to request a job. As a provider you will receive request even before you have entered payment details, but to accept a job you have to have entered your BIC and IBAN. All payments in Ayeneeda goes through Mangopay SA, an EU licensed and registered financial institution.
 

No, everything related to payments, including your payment details are handled by Mangopay SA,

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 an EU licensed and registered financial institution.

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As a Client, you can cancel a job at any time before its start time. If you cancel it within 24 hours before the start time, the Helper can claim 1 hours fee as compensation.

We are working on a rescheduling functionality. At the moment, what you can do is to cancel the job and send a direct request to the Helper for a job at the new time.

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You can send a direct request to any provider that has accepted a job for you before or that you have recommended. Get your favourite Helpers onto Ayeneeda and you will be able to use our app to book their services.

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Recommendations enable Clients/Helpers to get a fuller picture of you so that they can decide whether to request or accept a job. But they have also other functions in Ayeneeda. If you are a Client, you will be able to use the Direct Request function to ask any Helper that you have recommended. And as a Helper you will be able to forward job requests you don't want to take yourself to any other Helper that has recommended you.

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As a Helper, you can send jobs that you don't want to take yourself to other Helpers that have recommended you. Ask your friends to recommend you and reward them by sending them jobs.

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Tap 'Tell Friends' when you get a job request and the app will display everyone that has recommended you. 

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Offer jobs you know you can do well. If you do a good job, you are likely to get a high rating at the end of the job.